At Tentralis, we are committed to delivering your orders quickly and efficiently, no matter where you are in the world. This Shipping Policy explains our delivery process, timelines, and related terms.
Shipping Coverage
We ship worldwide, ensuring customers across the globe can enjoy our camping gear, fishing gear, hiking gear, and tech accessories.
Processing Time
All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Delivery times vary depending on your location. Estimated delivery ranges:
- Local deliveries: 3–7 business days
- International deliveries: 7–21 business days
Please note that delivery times may be affected by customs clearance, local postal services, or unforeseen delays.
Shipping Method
We use trusted courier partners to ensure your order reaches you safely. Tracking information will be provided where available.
Payment Method
Tentralis operates on a cash-on-delivery (COD) basis only. Payment must be made in full to the delivery partner upon receiving your order.
Shipping Costs
Shipping fees are calculated based on the delivery location and order size. Any applicable fees will be shown at checkout before order confirmation.
Delays and Unforeseen Circumstances
While we strive to meet the estimated delivery timelines, delays may occur due to weather conditions, customs procedures, or other factors beyond our control. We are not responsible for delays caused by third-party courier services.
Failed Deliveries
If a delivery attempt fails due to incorrect address details or unavailability of the customer, additional delivery charges may apply for re-shipment.
Contact Us
For questions regarding shipping or tracking your order, please contact us at [email protected].